The Quinns Client Promise
Legal Care Reimagined for the Isle of Man
At Quinns, we don’t just offer legal services — we provide legal care.
Every client deserves clarity, honesty, and care — without the clock or the jargon. We believe in building lifelong relationships, not one-off transactions. That’s why every member of our team follows a clear set of promises — our commitment to you, and to the way we do business.
Why Our Promise Matters
Service without compromise. Legal care without the clock
Our 10-Point Client Promise sets out exactly what you can expect when you work with us. It’s how we deliver Law Reimagined — consistently, transparently, and with heart. This promise reflects our three cornerstones: Integrity, Clarity, and Care — the essence of The Quinns Way.
Respect & Professionalism
You’ll always be treated with honesty, kindness, and care.
Transparency & Honesty
We agree fees up front — no hidden extras or surprises.
Your Best Interests First
We act in your best interests at all times. No exceptions.
Tailored Services
You are unique – and so is your legal journey. We adapt our service to suit your needs
Direct Access to Your Advocates
You will know who is working on your matter and how to reach them. No hand-offs. No hiding.
Always Responsive
If we say we’ll call, we will. If we can’t, we will let you know and arrange another time that works for you.
Clarity on Your Case Progress
We keep you updated – without being asked. Our ‘Do and Tell’ rule means we notify you every time we take action.
No Legal Jargon
We speak plainly and explain clearly. You should never need an advocate to interpret your advocate.
Proactive and Efficient
We move things forward. We prevent unnecessary delays and resolve blockers fast.
Your Feedback Matters
We will regularly ask for feedback and take it seriously. Your experience shapes how we grow.
The Quinns Guarantee – Confidence Backed by Commitment
We may not be the cheapest law firm in the Isle of Man — but we are confident that our service is worth every penny. If you ever feel we’ve fallen short of our promise, you decide what our service was worth. No small print. No challenge.
That’s The Quinns Guarantee — confidence backed by commitment. Just our word.
Living Our Promise Every Day
Our Client Promise is more than a statement — it’s how we work. Every Quinns team member is trained, rewarded, and measured by these standards. That’s why clients trust us, recommend us, and return to us — again and again.
As the late John Quinn QC, used to say: “If you say you’re going to do something, you do it.” Those words have guided his son’s career and continue to define the culture at Quinns.
Because in the end, excellence is not just about skill — it’s about keeping your word.
Let’s start your journey with clarity, care, and confidence. Whether you’re buying a home, planning your future, or resolving a dispute, you’ll always know where you stand — in cost, in process, and in outcome.
Get In Touch
Ready for Clear, Fixed-Fee legal advice in the Isle of Man?
