The Quinns Guarantee
One Promise, Complete Confidence
At Quinns, we believe you should only ever pay for service that truly delivers value. That’s why every client is protected by The Quinns Guarantee — a single, simple promise that puts you in control. If you ever feel we’ve fallen short of The Quinns Way, you decide what our service was worth — and what you pay. Whether that means a full or partial refund, or a reduction in your fee, we’ll accept your decision without question. No small print. No challenge. Just our word.
How it Works
Our Promise to Every Client
Our Guarantee is simple, transparent, and fair — designed to make sure every client feels completely confident from the moment they instruct us.
Tell Us If Something's Not Right
If you ever feel that we’ve fallen short — perhaps a delay, unclear communication, or a consultation that didn’t deliver the clarity you expected — just tell us. No formal complaint needed.
We Listen And Learn
We’ll speak with you directly to understand what happened and how we can improve. This isn’t about blame — it’s about accountability and care.
You decide what’s fair.
If we agree that we didn’t meet our own standards, you choose what our service was worth — whether that means a refund, a reduced fee, or no fee at all. That’s The Quinns Guarantee in action: transparent, fair, and built on trust.
When It Applies
The Quinns Guarantee applies to all Quinns services, including Advisory, Property, Life & Legacy, and Disputes.
- For fixed-fee Advisory consultations, you may request a full or partial refund within 21 days if you feel the session didn’t deliver value or clear next steps.
- The Guarantee applies to Quinns’ own professional fees (not court fees, taxes, or third-party costs).
- Any request must be made within 21 days of the invoice so we can review and respond promptly.
Illustrations of How It Might Apply
Example 1 – Communication Delays
A client purchasing property feels updates were slower than expected. After discussion, they decide a 20% reduction in their fee feels fair. We agree and thank them for helping us improve our communication process.
Example 2 – Advisory Consultation
A client books a fixed-fee consultation but leaves feeling uncertain about their next steps. Within 21 days, they request a full refund. We issue it without question and offer a complimentary follow-up to ensure they achieve clarity.
Example 3 – When the Guarantee Isn’t Needed
A client initially feels dissatisfied because of a delay caused by a third party. Once we explain the situation and show we kept them informed, they confirm they’re happy with the service and pay the full fee. Their feedback helps us refine how we manage updates in future.
These examples show how The Quinns Guarantee works in real life — fairly, openly, and with integrity.
Why We Offer It
Because trust must be earned — not assumed. Our Guarantee reflects our belief that great service should always stand up to scrutiny. It keeps us accountable, strengthens relationships, and proves that integrity is more than a word at Quinns — it’s how we do business.
As far as we’re aware, we are the only law firm on the Isle of Man to offer a client-service guarantee of this kind.
Let’s start your journey with clarity, care, and confidence. Whether you’re buying a home, planning your future, or resolving a dispute, you’ll always know where you stand — in cost, in process, and in outcome.
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